Customer Support Specialist - Procurement Operations (Thai Native)

What you will do

• Document and categorize number and frequency of incoming requests from internal stakeholders and external suppliers via various contact methods (phone, email or other web request)
• Provide customer service and quickly respond and resolve client queries
• Show strong initiative, attention to detail and ability to interpret and resolve problems
• Coordinate with other focused personnel within the support team, such as order processors, invoice reconciliation, and the competitive bid team to report any issues or chronic customer complaints
• Work toward continuously educating users on S2P process and functionality
• Maintain good level of public relations with outside suppliers as well as a strong partnership with internal users

What you should bring

• Knowledge of P2P tools - end user functionality
• In depth knowledge of purchase to pay processes
• Adhere to all organizational procurement policies and procedures
• Team player, high motivation, positive, can-do attitude, flexibility
• Highly effective communication skills with stakeholders & suppliers
• Good problem solving skills
• Willing to work in 6pm to 3am shift