Customer Service Representative with Thai

Job Overview

Join our dynamic team as a Customer Service Representative. This role involves managing customer inquiries effectively and ensuring high customer satisfaction. This is an excellent opportunity to engage with clients and provide superior service on behalf of our company.

Key Responsibilities of a Customer Service Representative

• Engage with customers via multiple channels (phone, email, and chat) while ensuring customer satisfaction.
• Address and resolve customer complaints efficiently by providing timely and appropriate solutions.
• Diagnose and troubleshoot customer issues effectively.
• Recognize when an issue needs to be escalated to another department or higher level of support.
• Collaborate with other specialists to resolve support tickets professionally.
• Document all actions taken in detail, categorising cases and potential bugs for further analysis.
• Maintain and update all administrative forms related to the job.

Requirements for a Customer Service Representative

• Fluent in Thai and English (C1/C2)
• Previous experience in a customer service role or within FX is highly preferred.
• Strong written and verbal communication skills, with the ability to simplify technical language for non-technical users.
• A resourceful and resilient personality, able to remain calm in all situations.
• Excellent problem-solving skills with the ability to meet strict deadlines.
• Ability to work independently and within a team.
• Experience with chat support or fast typing skills and the ability to use multiple tools in a contact centre environment is a plus.

What We Offer to Our Customer Service Representatives

• Competitive salary (B2B contract).
• Fully remote work with flexible working schedule Monday to Friday.
• An international working environment.
• Private medical insurance.
• Opportunity to grow and develop within the organization.

Why You Should Join Our Team

We are dedicated to creating a diverse and inclusive environment that reflects the variety of our customers and the communities we serve. We value diverse perspectives and are committed to fostering an environment where everyone feels valued, supported, and empowered to do their best work.

We encourage individuals from all backgrounds, cultures, and experiences to apply and join our dynamic team.