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full-time
entry-level
hybrid (Bangkok)
Key Areas of Responsibility and Tasks
In the Customer Renewals Center (CRC), our people and our culture are central to our success! Customer Renewals Executives (CREs) demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Customer Renewal Center is the place for you!
As a Customer Renewals Executive, you are responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and the extended account team. You are responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue.
You will be responsible for representing SAP and will be empowered to know all internal process-related phases of renewals. You will be continuously equipped for success as a subject matter expert in commercial and revenue management principles that are key to SAP’s growth. We promote a culture of open dialogue and continuous improvement; in this role we encourage you to voice your feedback to drive improvements within the business.
Renewal Execution Tasks
The Customer Renewal Center’s mission is to reach #Quest4Zero each and every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to talking with YOU about how you can build this culture of success with us!
Experience & Language Requirements
Education
Professional Training & Certification
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