About BingX
- A leading crypto exchange.
- More than 10 million registered users worldwide.
- 750+ spot trading currencies and 400+ futures targets.
- 17,000+ elite traders, with 600 million+ cumulative copy trading orders.
- Top ranking exchange on CoinMarketCap and CoinGecko.
- We aim to build a gateway for the next billion crypto users.
Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for evolving needs of users, from beginners to professionals.
BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.
Our current vacancy | Full-time | Long-term | REMOTE
Responsibilities:
- Handle high amounts of live chat and incoming emails
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid, and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements:
- 1+ years experience of proven customer-facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Fluent in English and Chinese, multilingual capability is a big plus
- Willing to work weekends and irregular hours which will include night shifts
Working at BingX
- Be part of the future of finance technology and achieve meaningful goal
- Great career development in a fast-growing company
- Market competitive salary
- Fully remote / work-from-home
- Follow your local vacation and other benefits
- Professional development
- Join an international and diversified team