Technical Support

DUTIES AND RESPONSIBILITIES:

• Be the coordinator between frontline and development team to ensure that the work process is smooth and users are able to use Conicle’s product perfectly 

• Prioritize and delegate case and problem to the related team and ensure that all case and problem are all solved

• Support internal team for their work such as demo

• Other task as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Good knowledge and understanding for both users and internal team

• Excellent communication and problem solving skills

• Be a  proactive, organized and flexible person

• Love to update and learning new technologies

EDUCATION AND EXPERIENCE:

• Bachelor degree in Computer Science, Computer engineering, Information Technology or Related Fields

• Experience in technical support at least 3 years in platform industry

• Experience in programming, QA Tester is a plus