Research and Discovery Lead

Description

• Collaborates with CPO, Design Lead and the Product Owners to co-create the Product Roadmap. 

• Collaborates with data squad to bring insights which can be turned into tangible product ideas which can be tested during different marketing campaigns

• Collaborates with customer acquisition and success teams to streamline the research pipeline

• Actively collaborates as part of an agile team to ensure designs are feasible and implemented accurately based on the research

• Advocates for user-centered design solutions

• Can work with external agencies and internal team to plan and execute user research (quantitative and qualitative)

• Manages inputs from various sources (i.e. customer interviews, surveys etc.) and then synthesis data 

• Derive meaningful insights and implications based on data, and share with relevant departments through workshops, reports and research repository 

• Can plan, manage and run concept and usability testing to iteratively validate and improve design solutions

• Coaches the product designers on best practices to conducting the research

Requirements

Domain Expertise

• Can collate data from multiple sources to derive meaningful insights and implications for product and other departments

• Able to plan, conduct, and synthesize user research

• Strong understanding of various research methodologies (qual and quant)

• Retail knowledge and enthusiasm is a plus

• Has understanding of user experience metrics and how to track and report on the success of various improvements

Agile/Digital Experience

• Hands-on experience working on digital products and or services

• Proven experience working in design teams in an Agile product development setting

Individual Skills

• Experience planning and conducting user research at various stages of the design process

• Experience in competitor research

• Strong communication skills with ability to articulate the value of a design choice to users and non-designer stakeholders

• Creative problem solving and analytical thinking

• Able to produce insightful research reports in a fast-paced environment

• Experience in e-commerce industry

Mindset & Behaviors

• Synthesizes abstract ideas into tangible solutions for design

• Is passionate about problem solving through design

• Sees value in taking an iterative design approach 

• Has a strong sense of ownership and proactively advocates for the end user

• Open to taking on new challenges and learning new skills

• Collaborative, curious, empathetic, open-minded, innovative

Benefits

Health Insurance – At Makro PRO, we care about your health! Group insurance from a top insurance company is included in your benefits—OPD, IPD, Emergency OPD

Provident Fund – Makro PRO cares about your long-term plan! We offer 3% provident fund.

Year-end bonus – We include variable and performance bonus for our employees.

Gym Facilities – Our Head office has a fitness center, yoga room, and recreational space. Enjoy Bangkok scenery and work your body!

Attractive Vacations days – Enjoy our attractive annual leave. Let’s say the minimum is 18 days!

No overtime – We work 5 days a week with. We set our own goals and deadlines.

Cool hardware – New MacBook. The tool to help you be the best of yourself.

Free car parking space – No more stress or extra cost if you drive to work. We offer free parking space for our employees.

Best Culture

• Clear focus.

• Diverse Workplace (Our members are from around the world!)

• Thai and Non-Thai are both welcome!

• Non-hierarchical and agile environment

• Growth opportunity and career pat